I was struck today with the thought of how, during the course of any day, we can either be a generous person or a stingy person.
This does not always deal with money. Could be time, abilities, attitude, care, etc.
I believe that it all starts with a person's heart. If they are stingy at their core, they will be stingy with everything.
If they are generous at their core, they will be as generous as they can be.
What do you think?
MAKE TODAY COUNT!
Mark
Thursday, June 25, 2009
Thursday, June 4, 2009
SMARTS
I get a 'question of the day' from THE COLLEG BOARD...an SAT help for students and parents of students gettin gready to graduate from high school and enter the wide world of college.
Just let me say this, based upon the questions I receive each day and my inability to even understand the math question, my chances of passing the SAT are slimmer than a Kryspy Creme donut surviving a two hour weight watchers seminar!
Being smart doesn't make you smart.
Think about the people in your life that you once thought were 'too bright', but years later, you look back and see the resume of their life and you notice, what they lacked in book knowledge they made up for in smarts!
Just let me say this, based upon the questions I receive each day and my inability to even understand the math question, my chances of passing the SAT are slimmer than a Kryspy Creme donut surviving a two hour weight watchers seminar!
Being smart doesn't make you smart.
Think about the people in your life that you once thought were 'too bright', but years later, you look back and see the resume of their life and you notice, what they lacked in book knowledge they made up for in smarts!
Wednesday, June 3, 2009
Tuesday, June 2, 2009
KUDOS ALL AROUND
Ever wonder where customer service went? Whatever happened to the concept that the consumer is King? Nordstrom has had it right for years. I just found another one!
I talked with Dick who is the supervisor of a great department in a state run agency today. I thanked him for his excellent people and their thoroughness, patience, and kindness. The agency is in another state than the one I live in. As I talked with him, he informed me that from
his 30 years of working in sales, he has applied the same principles and expectations to his staff
at this state agency. He is very clear with his people, he explained, "If you can't meet these expectations in dealing with our customers, then you won't work here."
It's no wonder other states have inquired of him 'how he does it'. Treating people as you would like to be treated never gets old.
Great job Dick and a huge thank you to all of your team!
MAKE TODAY COUNT!
Mark
I talked with Dick who is the supervisor of a great department in a state run agency today. I thanked him for his excellent people and their thoroughness, patience, and kindness. The agency is in another state than the one I live in. As I talked with him, he informed me that from
his 30 years of working in sales, he has applied the same principles and expectations to his staff
at this state agency. He is very clear with his people, he explained, "If you can't meet these expectations in dealing with our customers, then you won't work here."
It's no wonder other states have inquired of him 'how he does it'. Treating people as you would like to be treated never gets old.
Great job Dick and a huge thank you to all of your team!
MAKE TODAY COUNT!
Mark
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